what to do if video doesnt upload on kaltura

Kaltura Capture Recordings Won't Upload

Last Updated: September 24, 2022 12:56:x PM PDT

If you're experiencing problems uploading your Kaltura Capture recording such that it ends up in Canvas, read beneath for some ideas on how to solve this.

Trouble: Your Kaltura Capture recording won't upload. Perhaps yous clicked "save and upload" but the upload never appears to complete and doesn't end up in "My Media."

Solutions

There are several possible reasons why your Kaltura Capture recording may not upload properly. Endeavor the solutions below, and read the detailed instructions in the drawers beneath as needed.

1. Try again
2. Update Kaltura Capture
3. Check your upload speed
4. Disconnect from whatsoever VPN
5. Force Kaltura Capture to Re-Upload
6. If nada works, contact us kaltura@ucsd.edu and provide us some information

Try Again

Try the simplest arroyo before diving into more than complicated solutions by leveraging Kaltura Capture'southward "re-upload" characteristic. Y'all may desire to reboot your computer before you lot try, just to make sure your calculator has a "fresh start," then to speak.

1. Open Kaltura Capture.
2. Click "Manage" beneath the Kaltura logo on the right side of the application.

3. Ensure that the binder icon is selected on the left side of the window. Locate the video you want to re-upload, and click the "Re-Upload" button. Be sure not to shut Kaltura Capture until the upload has completed.

Update Kaltura Capture

Make sure that Kaltura Capture is fully updated.

1. Visit https://noesis.kaltura.com/assist/kaltura-capture-release-notes. Have note of the latest version of Kaltura Capture.
2. Launch Kaltura Capture.
3. Click "Manage" on the correct side of the application bar.
4. Click the lilliputian "i" on the left side of the window.
5. Annotation what version of Kaltura Capture you're running. If your version of Kaltura Capture is older than the current version (i.e. a lower number), you should install a newer version. Follow the additional steps below.
6. Within Canvas, click "My Media" in the left navigation.
7. Click the "Add New" button near the height-correct of the screen and select "Kaltura Capture."

Though Kaltura Capture may launch automatically (or prompt you lot to launch it), the page that was opened should have links to download the latest version. Install the updated version of Kaltura Capture and attempt to re-upload your recordings through the awarding (see the "Effort Again" drawer above).

Bank check Your Upload Speed

Kaltura Capture is an offline awarding until you end your recording and elect to upload information technology to the cloud. Presumably, your internet speeds shouldn't play a strong role in getting your recordings into Canvas. (That is, even if it'south deadening, it should make it there eventually.)

That said, nosotros generally recommend that y'all have upload speeds of at least 1 mbps (1 megabit per second, or about 125 kilobytes per 2nd). If yous have a long recording and dull cyberspace speeds, it'due south possible that your connectedness will fourth dimension out. Try searching for a bandwidth speed examination online and encounter what kind of upload speeds you have. If they're especially dull, try to upload your videos on a network with faster speeds; going to campus might be a good option.

If you lot experience the aforementioned issues, or if yous accept robust bandwidth, review our other possible solutions.

Disconnect from any VPN

Are you using a VPN (virtual private network)? If then, disconnect from it and attempt to upload your Kaltura Capture recordings again. VPNs can drastically slow down upload speeds since you're narrowing your upload "pipeline."

Force Kaltura Capture to Re-Upload

[Cheers to Melinda Kraft for her adapted tutorial below.]

You may meet the event that you lot are unable to observe your Kaltura Capture recording in your Canvas course, and for some reason the recording isn't available with the application to re-upload using Kaltura Capture. Luckily, the awarding stores files on your computer as a backup, which won't disappear until y'all delete them yourself. These instructions volition walk yous through how to locate and manually upload these files.

Notation that the instructions below are for advanced users only and should only be followed if you take few options available to you. That said, it is handy to know where your recording files are located.

How to Notice Kaltura Capture Video Files on Your Estimator

Windows

You take ii options for how to locate your recordings:

1. Option 1
   1. Right click on the Kaltura Capture icon on the desktop and select "Backdrop."
   2. Click the "File Location" push in the Properties window. This will open the BIN binder, which is a level deeper than you demand.
   3. In the file path bar, go upwardly i folder to the Capture binder, then open the Recordings Binder.
2. Option 2
   1. Copy/paste the post-obit into the search bar, substituting your Windows username for [username]:
      C:\Users\[username]\AppData\Local\Kaltura\Capture\Recordings
      Annotation that y'all tin identify your Windows username is to open the folder C:\Users and see if you run into a familiar username. Alternatively, you tin open the Start Menu, select "Settings," so "Account."
   2. Sort the listing past "Engagement Modified" so that you can group all the files for each recording together.

Mac

1. With the "Finder" application selected/active, select "Go" at the top of your screen.
2. Select "Become to Binder" from the list.
3. Re-create and paste the post-obit into the text box that opens:
   ~/Library/Preferences/Kaltura/Capture/Recordings
4. Sort the list by "Date Modified" so that you lot can group all the files for each recording together. To do and so, click the "Date" or "Date Modified" cavalcade heading in the file view to sort the list.

About Your Kaltura Capture Files

The files associated with each Kaltura Capture recording may appear to accept gibberish names.

And then what are you seeing here?

• .mp4 files. The .mp4 files are the recordings. If y'all recorded two sources (e.thou. Screen and Webcam), there volition exist ii .mp4s. You can play them locally on your calculator to figure out what each video is.
• "Slides" folders. The "Slides" folders be if you ran a PowerPoint presentation in presentation style during your recording. Notation that if you have folders similar these, it means that Kaltura created chapter markers for your video.
• .json files. The .json file contains the media upload parameters for Kaltura Capture.
• .jpg files. The .jpg file is the thumbnail Kaltura generated.

Nosotros strongly recommend confronting deleting or renaming any files in your "Recordings" folder. The recommended method of deleting Kaltura Capture recordings is by using the Kaltura Capture Awarding Library View (that you tin can access via the "Manage" link in the Kaltura Capture recording bar), but brand sure they are in your "My Media" and working as expected showtime.

1. Inside the "Recordings" folder (see the instructions above), copy the advisable .mp4 file and paste it to a dissimilar location on your computer, such as your desktop.
2. Rename the new copy of the file to something that makes sense to you lot. Be sure non to remove the .mp4 extension
3. Follow the steps to upload a file from your computer to Canvas, selecting the file you've copied. If you're not sure how to practice this, read our tutorial on how to upload media files to Canvas.

This technique is necessary if multiple video files are necessary for the educational content of the video. If you want or need your video to have multiple streams (e.g. your video and your screen capture simultaneously), and if you're unable to locate your recording in the "Manage" department of the Kaltura Capture application, the instructions below are what you should practice.

1. Shut down the Kaltura Capture application on your computer.
   • Windows: locate the Kaltura Capture icon in the organization tray (where the clock is) by right-clicking the application icon and choosing "Quit."
   • Mac: right click the application in the system toolbar and cull Quit.
2. Locate the .json file with the timestamp that closely corresponds with the 2 source recording (encounter the steps in a higher place). Note that the timestamp may not exactly match the fourth dimension and appointment of the recordings, though it should be shut.
3. Make a copy of the .json file simply in case. Practise this by copying the file and pasting information technology on your desktop.
4. Open the original .json file with a text editor.
   • Windows: Open Notepad on your computer. Click File > Open up, and select the file from your "Recordings" folder. (You can come across the file path in the instructions above.)
   • Mac: Open up TextEdit on your computer. Click File > Open, and select the file from your "Recordings" folder. (You can run across the file path in the instructions to a higher place.)
5. Search for the word "uploadstatus" inside the code. You should run across a line that reads roughly as follows:
   "uploadStatus": "uploaded",
6. Replace the word "uploaded" with "transmission" and exist sure non to delete the quotation marks - just supercede the give-and-take within.
7. Delete the comma at the terminate of the line. The line of code should now look like this:
   "uploadStatus": "manual"
8. Delete all the remaining lines after this 1, except the last line with a closing curly brace: "}"

9. Save the file.
10. Relaunch Kaltura Capture.
11. In the recorder that opens, click "Manage" beneath the Kaltura logo on the right.
12. In the window that opens, scroll the list to locate the recording you merely prepared past editing the .json file. It should have an active "Upload" push next to it.

13. Click the "Upload" button. Be certain to wait until the upload has completed earlier you close Kaltura Capture.

Your video should now show up in "My Media" within Canvas. Note that it will demand to process for a piffling while. When the processing is done, nosotros recommend that you scout the video to ensure it looks the way y'all want it to.

Ultimately, the best workaround if you need your video up immediately is to follow the instructions on how to upload a single file, located in the drawer above.

If nothing works, or if yous'd like some additional assistance, submit a support ticket to kaltura@ucsd.edu. In your electronic mail/ticket, provide the following information:

• Your figurer's operating system (Windows/Mac)
• What version of Kaltura Capture y'all're using
• Whether you've tried to upload from a different network
• Roughly how long your Kaltura Capture recording(s) are
• Your internet upload/download speeds
• Whether you're using a VPN
• Whether yous've attempted to upload the recording manually past locating your Kaltura Capture recording files and uploading them directly to Canvas
• Your upload log token

Read below on how to provide some of the information that may not exist easy to determine.

How to Find Your Kaltura Capture Version

1. Visit https://knowledge.kaltura.com/help/kaltura-capture-release-notes. Have note of the latest version of Kaltura Capture.
2. Launch Kaltura Capture.
3. Click "Manage" on the right side of the application bar.
4. Click the little "i" on the left side of the window. Your version of Kaltura Capture should be near the bottom of the window.

How to Make up one's mind Your Net Speeds

Search for a website that tin provide you an Internet speed test (e.g. https://www.speedtest.cyberspace/) and let the states know your upload and download speeds.

How to go Your Upload Log Token

1. Open Kaltura Capture.
2. Click "Manage" on the right side of the application bar.
3. Click the gear icon on the left side of the window that opens ("Settings").
4. At the bottom of the window, click "upload logs." The logs will upload for a bit.
5. When they're done, a little window volition open showing a long string of characters - the "token." Copy that and ship it along in your response. (Information technology will await something similar "62e8a9e3-b047-4d69-acce-f91feab600d0.")

Demand additional help with videos? Contact the Multimedia Services team at kaltura@ucsd.edu.

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Source: https://blink.ucsd.edu/faculty/instruction/tech-guide/instructional-videos/videos-canvas/troubleshooting/kaltura-capture-wont-upload.html

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